Frequently Asked Questions

1. do you accept insurance?

All of our clinicians are in-network with Blue Cross Blue Shield PPO, United Healthcare (through Optum), and Cigna (through Evernorth). Some of our clinicians are credentialed with other insurance plans; please check to see if your therapist takes your insurance. We will bill your insurance company if we are in-network with them; we can offer a superbill for you to submit to your insurance company if we are not.

2. What if you don’t take my insurance?

Out of pocket fees vary by therapist level of licensure and years of experience. We may be able to offer a sliding scale for clients who are experiencing hardship. Please speak to your therapist about their individual fees during your phone consultation.

3. How do I get started?

Please fill out the contact form or give us a call. Either way we will follow up with you within 24 hrs.

4. Do you offer free consultations?

Yes we offer prospective clients a 15 minute free of charge phone consultation prior to booking an appointment.  We believe that finding the “right fit” between a therapist and client is the most important factor in therapy being successful.  We welcome you to request a consultation.  

4. What’s your cancellation policy?

You can either cancel or reschedule your appointment through your patient portal or you can reach out to your therapist directly.  Please note we have a 24 hour cancellation policy.  If you cancel less than 24 hours before your appointment, you will be charged